{"expand":"renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations","id":"42339","self":"https://jira.geedge.net/rest/api/2/issue/42339","key":"OMPUB-1207","fields":{"issuetype":{"self":"https://jira.geedge.net/rest/api/2/issuetype/10004","id":"10004","description":"","iconUrl":"https://jira.geedge.net/secure/viewavatar?size=xsmall&avatarId=10303&avatarType=issuetype","name":"故障","subtask":false,"avatarId":10303},"components":[],"timespent":null,"timeoriginalestimate":null,"description":"根据当地时间3月28日的告警，发现msh-tsgx01、pcap-tsgx01与 twa-tsgx01-05 均出现了一次或多次tsg_os_container_restart的告警且28日当天并未进行hotfix等包含重启的操作，附件为当地时间28号的告警信息","project":{"self":"https://jira.geedge.net/rest/api/2/project/10206","id":"10206","key":"OMPUB","name":"Operation and Maintenance","projectTypeKey":"business","avatarUrls":{"48x48":"https://jira.geedge.net/secure/projectavatar?pid=10206&avatarId=10715","24x24":"https://jira.geedge.net/secure/projectavatar?size=small&pid=10206&avatarId=10715","16x16":"https://jira.geedge.net/secure/projectavatar?size=xsmall&pid=10206&avatarId=10715","32x32":"https://jira.geedge.net/secure/projectavatar?size=medium&pid=10206&avatarId=10715"},"projectCategory":{"self":"https://jira.geedge.net/rest/api/2/projectCategory/10002","id":"10002","description":"系统运维","name":"MaintenanceDev"}},"fixVersions":[],"aggregatetimespent":null,"resolution":{"self":"https://jira.geedge.net/rest/api/2/resolution/10000","id":"10000","description":"该问题的工作流程已完成。","name":"完成"},"timetracking":{},"customfield_10401":null,"customfield_10104":null,"customfield_10402":null,"customfield_10105":"0|i05bxg:","customfield_10403":null,"customfield_10404":null,"attachment":[{"self":"https://jira.geedge.net/rest/api/2/attachment/54400","id":"54400","filename":"alert-message-2024-03-29 06-39-46.xlsx","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=caoshanfeng","name":"caoshanfeng","key":"JIRAUSER11706","emailAddress":"caoshanfeng@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=32"},"displayName":"曹山峰","active":false,"timeZone":"Asia/Shanghai"},"created":"2024-03-29T20:45:42.549+0800","size":13837,"mimeType":"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet","content":"https://jira.geedge.net/secure/attachment/54400/alert-message-2024-03-29+06-39-46.xlsx"},{"self":"https://jira.geedge.net/rest/api/2/attachment/54405","id":"54405","filename":"image-2024-03-31-15-31-25-944.png","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=yangwei","name":"yangwei","key":"JIRAUSER10103","emailAddress":"yangwei@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10103&avatarId=10708","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10103&avatarId=10708","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10103&avatarId=10708","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10103&avatarId=10708"},"displayName":"杨威","active":true,"timeZone":"Asia/Shanghai"},"created":"2024-03-31T15:31:26.265+0800","size":586705,"mimeType":"image/png","content":"https://jira.geedge.net/secure/attachment/54405/image-2024-03-31-15-31-25-944.png","thumbnail":"https://jira.geedge.net/secure/thumbnail/54405/_thumb_54405.png"}],"aggregatetimeestimate":null,"resolutiondate":"2024-05-17T16:00:39.883+0800","workratio":-1,"summary":"【WMS-UTR项目】多个站点的tsgx出现tsg_os_container_restart告警","lastViewed":null,"watches":{"self":"https://jira.geedge.net/rest/api/2/issue/OMPUB-1207/watchers","watchCount":2,"isWatching":false},"creator":{"self":"https://jira.geedge.net/rest/api/2/user?username=caoshanfeng","name":"caoshanfeng","key":"JIRAUSER11706","emailAddress":"caoshanfeng@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=32"},"displayName":"曹山峰","active":false,"timeZone":"Asia/Shanghai"},"subtasks":[],"created":"2024-03-29T20:47:45.615+0800","reporter":{"self":"https://jira.geedge.net/rest/api/2/user?username=caoshanfeng","name":"caoshanfeng","key":"JIRAUSER11706","emailAddress":"caoshanfeng@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=32"},"displayName":"曹山峰","active":false,"timeZone":"Asia/Shanghai"},"customfield_10000":"{summaryBean=com.atlassian.jira.plugin.devstatus.rest.SummaryBean@be7c2d2[summary={pullrequest=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@603ace00[overall=PullRequestOverallBean{stateCount=0, state='OPEN', details=PullRequestOverallDetails{openCount=0, mergedCount=0, declinedCount=0}},byInstanceType={}], build=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@19c31d24[overall=com.atlassian.jira.plugin.devstatus.summary.beans.BuildOverallBean@2fbf8ad2[failedBuildCount=0,successfulBuildCount=0,unknownBuildCount=0,count=0,lastUpdated=<null>,lastUpdatedTimestamp=<null>],byInstanceType={}], review=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@452f0c6d[overall=com.atlassian.jira.plugin.devstatus.summary.beans.ReviewsOverallBean@546041e7[stateCount=0,state=<null>,dueDate=<null>,overDue=false,count=0,lastUpdated=<null>,lastUpdatedTimestamp=<null>],byInstanceType={}], deployment-environment=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@55cb5c72[overall=com.atlassian.jira.plugin.devstatus.summary.beans.DeploymentOverallBean@671b503[topEnvironments=[],showProjects=false,successfulCount=0,count=0,lastUpdated=<null>,lastUpdatedTimestamp=<null>],byInstanceType={}], repository=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@3b008dc4[overall=com.atlassian.jira.plugin.devstatus.summary.beans.CommitOverallBean@6d398c3a[count=0,lastUpdated=<null>,lastUpdatedTimestamp=<null>],byInstanceType={}], branch=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@629e7523[overall=com.atlassian.jira.plugin.devstatus.summary.beans.BranchOverallBean@694c0dde[count=0,lastUpdated=<null>,lastUpdatedTimestamp=<null>],byInstanceType={}]},errors=[],configErrors=[]], devSummaryJson={\"cachedValue\":{\"errors\":[],\"configErrors\":[],\"summary\":{\"pullrequest\":{\"overall\":{\"count\":0,\"lastUpdated\":null,\"stateCount\":0,\"state\":\"OPEN\",\"details\":{\"openCount\":0,\"mergedCount\":0,\"declinedCount\":0,\"total\":0},\"open\":true},\"byInstanceType\":{}},\"build\":{\"overall\":{\"count\":0,\"lastUpdated\":null,\"failedBuildCount\":0,\"successfulBuildCount\":0,\"unknownBuildCount\":0},\"byInstanceType\":{}},\"review\":{\"overall\":{\"count\":0,\"lastUpdated\":null,\"stateCount\":0,\"state\":null,\"dueDate\":null,\"overDue\":false,\"completed\":false},\"byInstanceType\":{}},\"deployment-environment\":{\"overall\":{\"count\":0,\"lastUpdated\":null,\"topEnvironments\":[],\"showProjects\":false,\"successfulCount\":0},\"byInstanceType\":{}},\"repository\":{\"overall\":{\"count\":0,\"lastUpdated\":null},\"byInstanceType\":{}},\"branch\":{\"overall\":{\"count\":0,\"lastUpdated\":null},\"byInstanceType\":{}}}},\"isStale\":false}}","aggregateprogress":{"progress":0,"total":0},"customfield_10100":null,"priority":{"self":"https://jira.geedge.net/rest/api/2/priority/3","iconUrl":"https://jira.geedge.net/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_10200":null,"customfield_10400":null,"labels":["WMS-UTR"],"environment":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[],"duedate":null,"progress":{"progress":0,"total":0},"issuelinks":[{"id":"37325","self":"https://jira.geedge.net/rest/api/2/issueLink/37325","type":{"id":"10003","name":"Relates","inward":"relates to","outward":"relates to","self":"https://jira.geedge.net/rest/api/2/issueLinkType/10003"},"outwardIssue":{"id":"42167","key":"OMPUB-1196","self":"https://jira.geedge.net/rest/api/2/issue/42167","fields":{"summary":"[WMS-UTR项目]: Firewall释放内存较慢触发watchdog timout导致SAPP应用重启","status":{"self":"https://jira.geedge.net/rest/api/2/status/10103","description":"这一问题被认为是完成, 这项决议是正确的。问题已关闭可以重新开放。","iconUrl":"https://jira.geedge.net/images/icons/statuses/generic.png","name":"已关闭","id":"10103","statusCategory":{"self":"https://jira.geedge.net/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"green","name":"完成"}},"priority":{"self":"https://jira.geedge.net/rest/api/2/priority/3","iconUrl":"https://jira.geedge.net/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.geedge.net/rest/api/2/issuetype/10004","id":"10004","description":"","iconUrl":"https://jira.geedge.net/secure/viewavatar?size=xsmall&avatarId=10303&avatarType=issuetype","name":"故障","subtask":false,"avatarId":10303}}}}],"comment":{"comments":[{"self":"https://jira.geedge.net/rest/api/2/issue/42339/comment/77544","id":"77544","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=yangwei","name":"yangwei","key":"JIRAUSER10103","emailAddress":"yangwei@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10103&avatarId=10708","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10103&avatarId=10708","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10103&avatarId=10708","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10103&avatarId=10708"},"displayName":"杨威","active":true,"timeZone":"Asia/Shanghai"},"body":"*现象*\r\n\r\n告警中tsg_os_container_restart分为两个时间段：\r\n\r\n1、2024-03-28 13点-16点，Firewall container restart\r\n * pcap-tsgx01 16:15:14\r\n * twa-tsgx05 15:31:14\r\n * msh-tsgx01 14:51:14\r\n * twa-tsgx02 13:52:44\r\n\r\n2、2024-03-28 00:00-00:26\r\n\r\n     twa-tsgx01至twa-tsgx05出现共计18次 packet–IO engine和Firewall container重启\r\n\r\n \r\n\r\n*分析*\r\n * 检查现场导出的tws-tsgx02设备上的sos report（执行sos report --log-size=0命令）中的操作审计日志（sos_command/auditd_info文件），在时段2（00:00-00:26），存在升级网卡驱动和使用tsg-os-cli重启container操作，{*}时段2的18次重启应该是由于现场升级操作导致{*}\r\n ** *!image-2024-03-31-15-31-25-944.png|width=983,height=252!*\r\n * 时段1 twa-tsgx02 13:52:44重启原因同OMPUB-1196 [WMS-UTR项目]: Firewall释放内存较慢触发watchdog timout导致SAPP应用重启\r\n * 时段1中pcap-tsgx01，twa-tsgx05 ，msh-tsgx01的重启原因，待现场导出Firewall watchdog相关日志后进一步分析，推测原因同twa-tsgx02 13:52:44重启原因\r\n\r\n \r\n\r\n ","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=yangwei","name":"yangwei","key":"JIRAUSER10103","emailAddress":"yangwei@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10103&avatarId=10708","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10103&avatarId=10708","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10103&avatarId=10708","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10103&avatarId=10708"},"displayName":"杨威","active":true,"timeZone":"Asia/Shanghai"},"created":"2024-03-31T15:20:32.134+0800","updated":"2024-03-31T15:32:03.986+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/42339/comment/80081","id":"80081","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=yangwei","name":"yangwei","key":"JIRAUSER10103","emailAddress":"yangwei@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10103&avatarId=10708","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10103&avatarId=10708","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10103&avatarId=10708","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10103&avatarId=10708"},"displayName":"杨威","active":true,"timeZone":"Asia/Shanghai"},"body":"4.30-5.6出现两次container restart，原因分别如下：\r\n * msh06，5.1，ssl decoder段错误，现场为解析chello->BtoL1BytesNum，需要hotfix ssl decoder\r\n * twa02，4.30，watchdog timeout，本地日志文件已经被回收，推测原因同https://jira.geedge.net/browse/OMPUB-1196","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=yangwei","name":"yangwei","key":"JIRAUSER10103","emailAddress":"yangwei@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10103&avatarId=10708","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10103&avatarId=10708","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10103&avatarId=10708","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10103&avatarId=10708"},"displayName":"杨威","active":true,"timeZone":"Asia/Shanghai"},"created":"2024-05-06T14:38:35.587+0800","updated":"2024-05-06T14:38:35.587+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/42339/comment/81031","id":"81031","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=yangwei","name":"yangwei","key":"JIRAUSER10103","emailAddress":"yangwei@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10103&avatarId=10708","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10103&avatarId=10708","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10103&avatarId=10708","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10103&avatarId=10708"},"displayName":"杨威","active":true,"timeZone":"Asia/Shanghai"},"body":"至5.16，WMS现场未再出现因ssl decoder触发的段错误，暂时关闭本issue\r\n\r\n因触发watchdog timeout导致的重启，在https://jira.geedge.net/browse/OMPUB-1196追踪进度","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=yangwei","name":"yangwei","key":"JIRAUSER10103","emailAddress":"yangwei@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10103&avatarId=10708","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10103&avatarId=10708","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10103&avatarId=10708","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10103&avatarId=10708"},"displayName":"杨威","active":true,"timeZone":"Asia/Shanghai"},"created":"2024-05-17T16:00:33.358+0800","updated":"2024-05-17T16:00:33.358+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/42339/comment/85294","id":"85294","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=caoshanfeng","name":"caoshanfeng","key":"JIRAUSER11706","emailAddress":"caoshanfeng@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=32"},"displayName":"曹山峰","active":false,"timeZone":"Asia/Shanghai"},"body":"已更新，测试完成","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=caoshanfeng","name":"caoshanfeng","key":"JIRAUSER11706","emailAddress":"caoshanfeng@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/9df6cf362dd451387bf61cceb762b435?d=mm&s=32"},"displayName":"曹山峰","active":false,"timeZone":"Asia/Shanghai"},"created":"2024-08-29T17:30:03.070+0800","updated":"2024-08-29T17:30:03.070+0800"}],"maxResults":4,"total":4,"startAt":0},"votes":{"self":"https://jira.geedge.net/rest/api/2/issue/OMPUB-1207/votes","votes":0,"hasVoted":false},"worklog":{"startAt":0,"maxResults":20,"total":0,"worklogs":[]},"assignee":{"self":"https://jira.geedge.net/rest/api/2/user?username=yangwei","name":"yangwei","key":"JIRAUSER10103","emailAddress":"yangwei@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10103&avatarId=10708","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10103&avatarId=10708","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10103&avatarId=10708","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10103&avatarId=10708"},"displayName":"杨威","active":true,"timeZone":"Asia/Shanghai"},"updated":"2024-08-29T17:30:03.072+0800","status":{"self":"https://jira.geedge.net/rest/api/2/status/10103","description":"这一问题被认为是完成, 这项决议是正确的。问题已关闭可以重新开放。","iconUrl":"https://jira.geedge.net/images/icons/statuses/generic.png","name":"已关闭","id":"10103","statusCategory":{"self":"https://jira.geedge.net/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"green","name":"完成"}}}}