{"expand":"renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations","id":"27322","self":"https://jira.geedge.net/rest/api/2/issue/27322","key":"OMPUB-499","fields":{"issuetype":{"self":"https://jira.geedge.net/rest/api/2/issuetype/10004","id":"10004","description":"","iconUrl":"https://jira.geedge.net/secure/viewavatar?size=xsmall&avatarId=10303&avatarType=issuetype","name":"故障","subtask":false,"avatarId":10303},"components":[],"timespent":null,"timeoriginalestimate":null,"description":"2022-05-29 MWV-IGW   /MWV-GGSN 站点断电恢复，设备重启之后，OPD光衰链路正常，但是SMBIO上无法手动将链路切为inline，切inline失败。为此墨处打电话要求今天必须远程处理问题。\r\n\r\n该问题在2022-05-06 MWV-IGW 出现过，当时根据现场情况日志定位出的故障原因是：设备断电重启之后出现SMBIO交换芯片识别不了。厂商认为是SMBIO电池没电导致的。\r\n\r\n \r\n\r\n临时修复办法是：\r\n\r\n1、reboot SMBIO ，待重启成功之后，查看SMBIO和NPB之间的保活状态。\r\n\r\n    show portgroup  all  detail   \r\n\r\n    保活状态都显示offline\r\n\r\n2、因保活状态都是online ，所以登录NPB，查看网卡没有收到流量，重启驱动mrcpd。\r\n\r\n3、重启驱动之后，重新查看保活状态是否切为inline。\r\n\r\n4、待所有NPB保活切为inline，登录SMBIO再次尝试将链路状态切为inline。\r\n\r\n \r\n\r\n根据以上临时处理办法，指导墨处远程处理，目前链路已切为inline。\r\n\r\n具体问题原因，给墨处的回复是待明天我现场再次查看后回复,\r\n\r\n \r\n\r\n明天是否可以给墨处解释断电恢复后链路无法直接切为inline的原因怀疑是SMBIO电池没电导致，申请去MWV-IGW站点现场定位和查看解决（带上万用表和新的电池）。\r\n\r\n另，此次临时处理步骤，墨处要求给写个文档。\r\n\r\n \r\n\r\n针对该站点电力断电问题，墨处已联系运营商，电力故障原因不明。","project":{"self":"https://jira.geedge.net/rest/api/2/project/10206","id":"10206","key":"OMPUB","name":"Operation and 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此问题以前出现过，具体表现为设备断电再加电，SMBIO的交换芯片无法挂载，整机业务中断。厂商给的解释是主板上的电池没电。电池的电压，无法通过板载传感器获取，只能到现场拆下电池后，使用万用表测量电池电压，以确定厂商的说法是否可靠。\r\n\r\n现在有以下几个问题需要决策：\r\n * 如何向用户解释该问题出现的原因？\r\n * 能否申请前往MWV-IGW站点检查电池电压？\r\n * 业主要求的临时解决方案文档是否能够提供，这一部分的操作，在我们已有的文档中没有体现。","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=luqiuwen","name":"luqiuwen","key":"JIRAUSER10109","emailAddress":"luqiuwen@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=32"},"displayName":"陆秋文","active":true,"timeZone":"Asia/Shanghai"},"created":"2022-05-30T09:49:40.192+0800","updated":"2022-05-30T09:49:40.192+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/27322/comment/41906","id":"41906","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=zhengchao","name":"zhengchao","key":"JIRAUSER10000","emailAddress":"zhengchao@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10000&avatarId=10604","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10000&avatarId=10604","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10000&avatarId=10604","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10000&avatarId=10604"},"displayName":"郑超","active":true,"timeZone":"Asia/Qyzylorda"},"body":"如实和用户描述问题，但话不要说死，强调{*}推测{*}由于机房断电 -> SMBIO电池耗尽 -> 导致SMBIO加载出现问题。\r\n\r\n关于解决方案文档，可以提供给用户。\r\n{quote}After a power cutoff, there may be a rare case that the appliance can not be switched to inline mode. Please operate as following steps to try to recover.\r\n{quote}","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=zhengchao","name":"zhengchao","key":"JIRAUSER10000","emailAddress":"zhengchao@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10000&avatarId=10604","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10000&avatarId=10604","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10000&avatarId=10604","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10000&avatarId=10604"},"displayName":"郑超","active":true,"timeZone":"Asia/Qyzylorda"},"created":"2022-05-30T11:21:39.991+0800","updated":"2022-05-30T11:27:29.406+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/27322/comment/41918","id":"41918","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=luqiuwen","name":"luqiuwen","key":"JIRAUSER10109","emailAddress":"luqiuwen@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=32"},"displayName":"陆秋文","active":true,"timeZone":"Asia/Shanghai"},"body":"[~liuju] 请帮忙提供故障现象截图，以便在TSG 9140 Hardware Installation and Configuration中增补对应的内容。","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=luqiuwen","name":"luqiuwen","key":"JIRAUSER10109","emailAddress":"luqiuwen@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=32"},"displayName":"陆秋文","active":true,"timeZone":"Asia/Shanghai"},"created":"2022-05-30T14:09:59.297+0800","updated":"2022-05-30T14:09:59.297+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/27322/comment/41921","id":"41921","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=liuju","name":"liuju","key":"JIRAUSER10222","emailAddress":"liuju@zdjizhi.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/de39e01c583621fe2030d723f55e0e79?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/de39e01c583621fe2030d723f55e0e79?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/de39e01c583621fe2030d723f55e0e79?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/de39e01c583621fe2030d723f55e0e79?d=mm&s=32"},"displayName":"刘菊","active":false,"timeZone":"Asia/Shanghai"},"body":"收到，好的，明白了~","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=liuju","name":"liuju","key":"JIRAUSER10222","emailAddress":"liuju@zdjizhi.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/de39e01c583621fe2030d723f55e0e79?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/de39e01c583621fe2030d723f55e0e79?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/de39e01c583621fe2030d723f55e0e79?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/de39e01c583621fe2030d723f55e0e79?d=mm&s=32"},"displayName":"刘菊","active":false,"timeZone":"Asia/Shanghai"},"created":"2022-05-30T14:39:44.038+0800","updated":"2022-05-30T14:39:44.038+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/27322/comment/41983","id":"41983","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=luqiuwen","name":"luqiuwen","key":"JIRAUSER10109","emailAddress":"luqiuwen@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=32"},"displayName":"陆秋文","active":true,"timeZone":"Asia/Shanghai"},"body":"据[~liuju] 反馈，MWV-IGW的SMBIO和SMBCX板卡上电池的电压为\r\n|| ||电池1（左）||电池2（右）||\r\n|SMBIO|0.06V|0.89V|\r\n|SMBCX|0.01V|——|\r\n\r\n均远低于正常值2.8V。更换电池后，故障现象消失。可以确认该问题出现的直接原因为板卡电池电量耗尽。","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=luqiuwen","name":"luqiuwen","key":"JIRAUSER10109","emailAddress":"luqiuwen@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=32"},"displayName":"陆秋文","active":true,"timeZone":"Asia/Shanghai"},"created":"2022-05-31T16:07:39.189+0800","updated":"2022-05-31T16:07:39.189+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/27322/comment/46966","id":"46966","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=luqiuwen","name":"luqiuwen","key":"JIRAUSER10109","emailAddress":"luqiuwen@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=32"},"displayName":"陆秋文","active":true,"timeZone":"Asia/Shanghai"},"body":"现场人员更换了电池，未给出类似问题的报告，关闭该问题。","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=luqiuwen","name":"luqiuwen","key":"JIRAUSER10109","emailAddress":"luqiuwen@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=32"},"displayName":"陆秋文","active":true,"timeZone":"Asia/Shanghai"},"created":"2022-09-15T15:14:26.801+0800","updated":"2022-09-15T15:14:26.801+0800"}],"maxResults":6,"total":6,"startAt":0},"votes":{"self":"https://jira.geedge.net/rest/api/2/issue/OMPUB-499/votes","votes":0,"hasVoted":false},"worklog":{"startAt":0,"maxResults":20,"total":0,"worklogs":[]},"assignee":{"self":"https://jira.geedge.net/rest/api/2/user?username=luqiuwen","name":"luqiuwen","key":"JIRAUSER10109","emailAddress":"luqiuwen@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=32"},"displayName":"陆秋文","active":true,"timeZone":"Asia/Shanghai"},"updated":"2022-09-15T15:14:47.940+0800","status":{"self":"https://jira.geedge.net/rest/api/2/status/10103","description":"这一问题被认为是完成, 这项决议是正确的。问题已关闭可以重新开放。","iconUrl":"https://jira.geedge.net/images/icons/statuses/generic.png","name":"已关闭","id":"10103","statusCategory":{"self":"https://jira.geedge.net/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"green","name":"完成"}}}}