{"expand":"renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations","id":"33926","self":"https://jira.geedge.net/rest/api/2/issue/33926","key":"OMPUB-893","fields":{"issuetype":{"self":"https://jira.geedge.net/rest/api/2/issuetype/10002","id":"10002","description":"需要完成的任务。","iconUrl":"https://jira.geedge.net/secure/viewavatar?size=xsmall&avatarId=10318&avatarType=issuetype","name":"任务","subtask":false,"avatarId":10318},"components":[],"timespent":null,"timeoriginalestimate":null,"description":"查询过去两天的告警，tsg_9140_service_sapp_running告警共出现10次：\r\nBJR-PE-NPB01  10.243.11.1   出现1次；\r\n\r\nOAP-PE-NPB01  10.231.11.1  出现5次；\r\n\r\nOAP-PE-NPB04  10.231.11.4  出现1次；\r\n\r\nSSM-IGW-NPB02  10.226.11.2 出现1次；\r\n\r\nSSM-IGW-NPB05  10.226.11.5 出现1次；\r\n\r\nSSM-IGW-NPB06  10.226.11.6 出现1次。\r\n\r\n附件为相关core文件、Alerts以及出现次数较多的NPB 10.231.11.1过去七天Assets。","project":{"self":"https://jira.geedge.net/rest/api/2/project/10206","id":"10206","key":"OMPUB","name":"Operation and 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info \r\n//在出现段错误时的coredump的栈信息\r\n\r\njournalctl -r -u sapp \r\n//systemd中记录的重启时原因\r\n\r\nOAP-PE-NPB01 10.231.11.1 ，按现场群中提供的操作，关闭dtls功能后继续观察","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=yangwei","name":"yangwei","key":"JIRAUSER10103","emailAddress":"yangwei@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10103&avatarId=10708","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10103&avatarId=10708","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10103&avatarId=10708","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10103&avatarId=10708"},"displayName":"杨威","active":true,"timeZone":"Asia/Shanghai"},"created":"2023-04-15T16:25:13.264+0800","updated":"2023-04-15T16:25:13.264+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/33926/comment/57414","id":"57414","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=chengsiyuan","name":"chengsiyuan","key":"JIRAUSER10915","emailAddress":"chengsiyuan@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?avatarId=10346","24x24":"https://jira.geedge.net/secure/useravatar?size=small&avatarId=10346","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&avatarId=10346","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&avatarId=10346"},"displayName":"程思源","active":true,"timeZone":"Asia/Shanghai"},"body":"附件minidump+coredump+systemd.zip包含出现异常重启NPB当天的minidump文件以及coredumpctl info截图和journalctl -r -u sapp信息；\r\n\r\nOAP-PE 10.231.11.1于2023-04-11 09:57更新后，在2023-04-15 15:52:21又出现tsg_9140_service_sapp_running告警，并产生了core文件，附件为OAP-PE-10.231.11.1_Arp15.zip包含重启NPB当天的minidump文件、core文件以及出现告警当天的coredumpctl info截图和journalctl -r -u sapp信息","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=chengsiyuan","name":"chengsiyuan","key":"JIRAUSER10915","emailAddress":"chengsiyuan@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?avatarId=10346","24x24":"https://jira.geedge.net/secure/useravatar?size=small&avatarId=10346","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&avatarId=10346","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&avatarId=10346"},"displayName":"程思源","active":true,"timeZone":"Asia/Shanghai"},"created":"2023-04-17T16:36:38.686+0800","updated":"2023-04-17T16:38:59.625+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/33926/comment/59079","id":"59079","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=chengsiyuan","name":"chengsiyuan","key":"JIRAUSER10915","emailAddress":"chengsiyuan@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?avatarId=10346","24x24":"https://jira.geedge.net/secure/useravatar?size=small&avatarId=10346","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&avatarId=10346","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&avatarId=10346"},"displayName":"程思源","active":true,"timeZone":"Asia/Shanghai"},"body":"从2023-5-15到目前为止，OAP-PE-NPB01  10.231.11.1未出现重启现象","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=chengsiyuan","name":"chengsiyuan","key":"JIRAUSER10915","emailAddress":"chengsiyuan@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?avatarId=10346","24x24":"https://jira.geedge.net/secure/useravatar?size=small&avatarId=10346","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&avatarId=10346","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&avatarId=10346"},"displayName":"程思源","active":true,"timeZone":"Asia/Shanghai"},"created":"2023-05-25T14:50:23.382+0800","updated":"2023-05-25T14:51:07.558+0800"},{"self":"https://jira.geedge.net/rest/api/2/issue/33926/comment/59426","id":"59426","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=chengsiyuan","name":"chengsiyuan","key":"JIRAUSER10915","emailAddress":"chengsiyuan@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?avatarId=10346","24x24":"https://jira.geedge.net/secure/useravatar?size=small&avatarId=10346","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&avatarId=10346","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&avatarId=10346"},"displayName":"程思源","active":true,"timeZone":"Asia/Shanghai"},"body":"截至到目前为止，OAP-PE-NPB01  10.231.11.1未出现重启现象。\r\n\r\n目前还有其他NPB出现tsg_9140_service_sapp_running告警，是否需要再挑一台NPB执行上次提供的操作：\r\n\r\n关闭DTLS功能，操作如下：\r\n1、修改/opt/tsg/sapp/plug/conflist.inf文件，用#注释掉./plug/protocol/dtls/dtls.inf和./plug/business/fw_dtls_plug/fw_dtls_plug.inf这两行\r\n2、修改/opt/tsg/sapp/tsgconf/main.conf文件，将[SYSTEM]下IDENTIFY_PROTO_NAME=\"DNS;QUIC;HTTP;MAIL;FTP;SSL;RTP;SSH;RADIUS;SOCKS;STRATUM;RDP;DTLS;GTPC;\"中的DTLS;删除\r\n\r\n重启sapp服务","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=chengsiyuan","name":"chengsiyuan","key":"JIRAUSER10915","emailAddress":"chengsiyuan@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?avatarId=10346","24x24":"https://jira.geedge.net/secure/useravatar?size=small&avatarId=10346","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&avatarId=10346","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&avatarId=10346"},"displayName":"程思源","active":true,"timeZone":"Asia/Shanghai"},"created":"2023-05-31T22:09:26.566+0800","updated":"2023-05-31T22:09:26.566+0800"}],"maxResults":4,"total":4,"startAt":0},"votes":{"self":"https://jira.geedge.net/rest/api/2/issue/OMPUB-893/votes","votes":0,"hasVoted":false},"worklog":{"startAt":0,"maxResults":20,"total":0,"worklogs":[]},"assignee":{"self":"https://jira.geedge.net/rest/api/2/user?username=yangwei","name":"yangwei","key":"JIRAUSER10103","emailAddress":"yangwei@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?ownerId=JIRAUSER10103&avatarId=10708","24x24":"https://jira.geedge.net/secure/useravatar?size=small&ownerId=JIRAUSER10103&avatarId=10708","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&ownerId=JIRAUSER10103&avatarId=10708","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&ownerId=JIRAUSER10103&avatarId=10708"},"displayName":"杨威","active":true,"timeZone":"Asia/Shanghai"},"updated":"2024-01-12T18:11:54.012+0800","status":{"self":"https://jira.geedge.net/rest/api/2/status/10102","description":"","iconUrl":"https://jira.geedge.net/images/icons/status_generic.gif","name":"完成","id":"10102","statusCategory":{"self":"https://jira.geedge.net/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"green","name":"完成"}}}}