{"expand":"renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations","id":"35226","self":"https://jira.geedge.net/rest/api/2/issue/35226","key":"OMPUB-944","fields":{"issuetype":{"self":"https://jira.geedge.net/rest/api/2/issuetype/10004","id":"10004","description":"","iconUrl":"https://jira.geedge.net/secure/viewavatar?size=xsmall&avatarId=10303&avatarType=issuetype","name":"故障","subtask":false,"avatarId":10303},"components":[],"timespent":null,"timeoriginalestimate":null,"description":"问题背景：\r\nSafaricom运营商向业主反馈自从我们设备接入至他们的网络后，他们便无法发送JUMBO数据包，怀疑是因我们的系统做了某些限制导致。Mohammed副处长查看了SMB-IO板卡对应端口MTU参数为9600，并向运行商反馈问题不是由我们导致。经过运营商的排查后，再次向业主表述了“该问题是被我们的系统所导致”的观点。\r\n\r\n解决方案：\r\n根据研发部同事陆秋文提供的“TSG-9140 临时修改回流网卡MTU”对Safaricom运营商KLT-IGW和SH1Q-IGW两个站点的NPB板卡中的回流网卡MTU参数进行修改。\r\n\r\n处理进展：\r\n当前Safaricom运营商的KLT-IGW和SH1Q-IGW两个站点已全部完成修改，Safaricom运营商链路无法发送JUMBO数据包的问题已得到解决。计划于下周对剩余ET运营商站点的NPB板卡中的回流网卡MTU参数进行修改。","project":{"self":"https://jira.geedge.net/rest/api/2/project/10206","id":"10206","key":"OMPUB","name":"Operation and 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临时修改回流网卡MTU.pdf","author":{"self":"https://jira.geedge.net/rest/api/2/user?username=songlongkun","name":"songlongkun","key":"JIRAUSER10914","emailAddress":"songlongkun@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=32"},"displayName":"宋龙坤","active":true,"timeZone":"Asia/Shanghai"},"created":"2023-06-12T02:05:56.839+0800","size":158611,"mimeType":"application/pdf","content":"https://jira.geedge.net/secure/attachment/39238/TSG-9140+%E4%B8%B4%E6%97%B6%E4%BF%AE%E6%94%B9%E5%9B%9E%E6%B5%81%E7%BD%91%E5%8D%A1MTU.pdf"}],"aggregatetimeestimate":null,"resolutiondate":"2023-06-25T11:14:35.729+0800","workratio":-1,"summary":"【E21】Safaricom运营商链路无法发送JUMBO数据包","lastViewed":null,"watches":{"self":"https://jira.geedge.net/rest/api/2/issue/OMPUB-944/watchers","watchCount":5,"isWatching":false},"creator":{"self":"https://jira.geedge.net/rest/api/2/user?username=songlongkun","name":"songlongkun","key":"JIRAUSER10914","emailAddress":"songlongkun@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=32"},"displayName":"宋龙坤","active":true,"timeZone":"Asia/Shanghai"},"subtasks":[],"created":"2023-06-12T02:02:36.750+0800","reporter":{"self":"https://jira.geedge.net/rest/api/2/user?username=songlongkun","name":"songlongkun","key":"JIRAUSER10914","emailAddress":"songlongkun@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/643f4935f43167fd773a6b701f9fd05b?d=mm&s=32"},"displayName":"宋龙坤","active":true,"timeZone":"Asia/Shanghai"},"customfield_10000":"{summaryBean=com.atlassian.jira.plugin.devstatus.rest.SummaryBean@2b71ed9[summary={pullrequest=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@42a92f5[overall=PullRequestOverallBean{stateCount=0, 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2023.6.9已完成Safaricom站点MTU及app误识别更新\r\n* 2023.6.12经业主同意先完成ET运行商站点OAP-PE NPB-02 ；MWV-GGSN NPB-01；KKS-GGSN NPB-01 三块NPB的升级工作，目前处于已升级的3块NPB观察流量和程序状态均未发现异常。\r\n*   是否ET全网更新待他再次跟运营商确认是否有必要将MTU从4000改为9600，目前升级暂停业主通知。\r\n","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=liuyang","name":"liuyang","key":"JIRAUSER10102","emailAddress":"liuyang@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?avatarId=10341","24x24":"https://jira.geedge.net/secure/useravatar?size=small&avatarId=10341","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&avatarId=10341","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&avatarId=10341"},"displayName":"刘洋","active":true,"timeZone":"Asia/Shanghai"},"created":"2023-06-18T18:21:44.457+0800","updated":"2023-06-18T18:21:44.457+0800"}],"maxResults":1,"total":1,"startAt":0},"votes":{"self":"https://jira.geedge.net/rest/api/2/issue/OMPUB-944/votes","votes":0,"hasVoted":false},"worklog":{"startAt":0,"maxResults":20,"total":0,"worklogs":[]},"assignee":{"self":"https://jira.geedge.net/rest/api/2/user?username=liuyang","name":"liuyang","key":"JIRAUSER10102","emailAddress":"liuyang@geedgenetworks.com","avatarUrls":{"48x48":"https://jira.geedge.net/secure/useravatar?avatarId=10341","24x24":"https://jira.geedge.net/secure/useravatar?size=small&avatarId=10341","16x16":"https://jira.geedge.net/secure/useravatar?size=xsmall&avatarId=10341","32x32":"https://jira.geedge.net/secure/useravatar?size=medium&avatarId=10341"},"displayName":"刘洋","active":true,"timeZone":"Asia/Shanghai"},"updated":"2023-06-25T11:14:35.732+0800","status":{"self":"https://jira.geedge.net/rest/api/2/status/5","description":"一项决议已采取了各种措施, 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