{"expand":"renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations","id":"36467","self":"https://jira.geedge.net/rest/api/2/issue/36467","key":"OMPUB-975","fields":{"issuetype":{"self":"https://jira.geedge.net/rest/api/2/issuetype/10004","id":"10004","description":"","iconUrl":"https://jira.geedge.net/secure/viewavatar?size=xsmall&avatarId=10303&avatarType=issuetype","name":"故障","subtask":false,"avatarId":10303},"components":[],"timespent":null,"timeoriginalestimate":null,"description":"Hello,\r\n\r\n\r\n\r\nYour system has been recently deployed in our setup and the ISPs are complaining of packet drops in peak hours. I am attaching the TSG graphs snapshot from the last 48 hours.\r\n\r\nMoreover, we also frequently receive the “container firewall restarted” and “Packet TX Drops by applicaton poor performance” alarms on different TSG nodes. The alerts from the last 48 hours have also been attahched.\r\n\r\nPlease investigate and help us resolve the matter asap.\r\n\r\n\r\n\r\nRegards,\r\n\r\nNaeem","project":{"self":"https://jira.geedge.net/rest/api/2/project/10206","id":"10206","key":"OMPUB","name":"Operation and 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Query the CPU usages, please use the following Prometheus query in Network Zodiac (Main->APM->Explore), for 48 hours, and provide the snapshot for us.\r\n{code:java}\r\nrate(container_cpu_user_seconds_total{container=\"firewall\", datacenter=\"MSH\"}[5m])\r\nrate(container_cpu_user_seconds_total{container=\"firewall\", datacenter=\"PCAP\"}[5m])\r\nrate(container_cpu_user_seconds_total{container=\"firewall\", datacenter=\"TWA\"}[5m]) {code}\r\n2. Try to enable the overload bypass in TSG-OS, by following the steps:\r\na. login TSG-OS by ssh and run the \"tsg-os-cli\" to start the configuration tools.\r\nb. enable the overload bypass and commit the changes.\r\n{code:java}\r\n$ sudo tsg-os-cli\r\nroot@dell-emc-r7525> set template name tsg_traffic_engine_default overload_protection enable yes \r\nroot@dell-emc-r7525> commit {code}\r\nc. wait for the traffic engine restart (need ~120s), quit the \"tsg-os-cli\", go back to the bash command line and run the diagnosing procedure\r\n{code:java}\r\nsudo tsg-diagnose-oneshot {code}","updateAuthor":{"self":"https://jira.geedge.net/rest/api/2/user?username=luqiuwen","name":"luqiuwen","key":"JIRAUSER10109","emailAddress":"luqiuwen@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=32"},"displayName":"陆秋文","active":true,"timeZone":"Asia/Shanghai"},"created":"2023-07-28T16:09:01.395+0800","updated":"2023-07-28T16:11:10.196+0800"}],"maxResults":1,"total":1,"startAt":0},"votes":{"self":"https://jira.geedge.net/rest/api/2/issue/OMPUB-975/votes","votes":0,"hasVoted":false},"worklog":{"startAt":0,"maxResults":20,"total":0,"worklogs":[]},"assignee":{"self":"https://jira.geedge.net/rest/api/2/user?username=luqiuwen","name":"luqiuwen","key":"JIRAUSER10109","emailAddress":"luqiuwen@geedgenetworks.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/caea3c244dfb34ba3d5097334923797e?d=mm&s=32"},"displayName":"陆秋文","active":true,"timeZone":"Asia/Shanghai"},"updated":"2023-09-07T13:35:09.874+0800","status":{"self":"https://jira.geedge.net/rest/api/2/status/5","description":"一项决议已采取了各种措施, 它正在等待验证的记者。这里的问题是重新打开或是关闭的。","iconUrl":"https://jira.geedge.net/images/icons/statuses/resolved.png","name":"已解决","id":"5","statusCategory":{"self":"https://jira.geedge.net/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"green","name":"完成"}}}}